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Dear Valued Customer,
Like most of you, we have spent the past few months dealing with Corona Virus Pandemic (COVID-19) and the impact it is having across the world. For our family, this means taking a close look at the impact this virus is having on our communities and developing a plan to reduce health risks for everyone. Our business was built on a foundation of caring – about our communities, our vendors, our customers, our employees, and our company. During an infectious disease outbreak, this means taking every precaution possible to keep others healthy and safe. With this objective in mind, we have implemented several procedures in our business to respond to and reduce the threat of COVID-19, such as:
• Even thou, we are a small company; technicians will limit physical contact, including hand shaking, with customers and other team members.
• Service technicians will take extra precaution when entering a customer’s home, including wearing face mask and when needed protective gloves.
• New illness protocols will be put into effect mandating the report of illness at the first sign of any symptom, and suspension of in-person contact with others until the risk of infection has passed
• Employees are encouraged to stay home if anyone in their household is sick, if they feel any signs of illness.
We are always here to help. We are committed to serving your household to the best of our ability – and maintaining the lowest health risk possible while doing so. If you have any concerns, we will be happy to discuss solutions with you, or reschedule your appointment. We will continue to closely monitor the situation and remain dedicated to the health and safety of your families and our team.
All our best,
Team: Mura-Tech Services LLC